Cost to Serve Calculator

The CTS Calculator helps organisations understand the cost, capacity and demand pressures sitting beneath everyday service delivery.

It brings together service activity, staff effort, channel use, fulfilment cost and process demand to help leaders see where cost is being created, absorbed or displaced.

Access is currently controlled so that each organisation can be set up safely, with the right service context, assumptions and user permissions.

Available to:

Pilot partners, invited organisations, approved users and organisations requesting a demonstration.